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Billing Information

REMITTING PAYMENT

It is the policy of PhyNet that payment is due at the time of service unless other financial arrangements are made in advance. We require all patients to pay their deductible, copay and/or coinsurance payment at the conclusion of each visit. The office manager at your clinic location will explain this information to you upon request. At the conclusion of your visits with us you may be billed for any outstanding balances. If there is a credit, you will be provided a refund promptly upon request. PhyNet Heath System clinics strive to offer all patients high quality medical care, and to receive maximum
benefit from their insurance plan.

YOU’RE RESPONSIBLE FOR KEEPING INSURANCE UP-TO-DATE

If you are covered by health insurance with primary care benefits, we will be happy to bill your insurance. Please provide your insurance card(s) to the front office staff and we will verify your coverage as a courtesy. Accepting your insurance does not place all financial responsibilities onto this practice, and you will be held accountable for any unpaid balances by your plan. Although we are contracted with most insurance carriers, including Medicare, our services may not be covered by your particular insurance plan. Being referred to our clinic by another physician does not necessarily guarantee that your insurance will cover our services. Please remember that you are 100 percent responsible for all charges incurred: your physician’s referral and our verification of your insurance benefits are not a guarantee of payment.
We highly recommend you also contact your insurance carrier and check into your coverage for your specific provider. Do not assume that you will not owe anything if you have more than one insurance
policy.

WORKER’S COMP

Some PhyNet clinic locations accept workers’ compensation insurance, when properly verified in advance of the appointment. Please inquire prior to your appointment if the provider you are seeing accepts workers compensation. If your workers’ compensation claim is later found to be non-compensable and is finally adjudicated by the Texas Department of Insurance – Workers’ Compensation Division, you will be responsible for your bill in full. If your employer is self-insured and fails to pay your workers’ compensation bill in full, you will be held responsible for the balance of the bill. For work-related injuries, please be advised that we may be required to release information regarding your injury to your employer. PhyNet clinics do not file motor vehicle and liability insurance claims and require payment in full at time of visit. We will provide proper documentation for you to file claim with your insurance.

ACCEPTABLE PAYMENT / CREDIT

We accept VISA, Master Card and Discover cards, personal checks and cash as payment for services rendered. For balances due on unpaid insurance copays and claims, payment may be remitted online
within your patient portal. For more information on acquiring your personal patient portal see: PhyNetInc.com/downloads.

QUESTIONS ABOUT YOUR BILL?

If you have questions about your bill, contact:
PhyNet Billing Department
Monday – Friday from 8:00 AM – 5:00 PM
(903) 247-0484 / Ext. 221

 

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